SUMMARY

After almost ten years of dedication to my current employer, I am aspiring to take on a new challenge. I have demonstrated a unique ability to successfully communicate and build relationships with technical and non-technical audiences, at all levels. I have an innate curiosity of how things work, and how they can be potentially improved. My innovative nature, technical acumen and attention to detail have served my current employer very well and would be a great asset to my future employer. I thrive on solving complex, intricate, real-world problems and if given the opportunity, I will take on any task with zeal and vigor.

EXPERIENCE

Vice President of Operations, Laptop Computers Technology

Tampa, Florida — 2013 - Current

Hired during busy season for temporary help. Within three months, I was offered a full-time Customer Service Manager position to handle all inbound and outbound customer support issues for refurbished laptops. Shortly thereafter, I took on additional responsibility and was promoted to General Manager. In this role, I oversee and supervise a staff of 15, reporting directly to the business owner. During my tenure, I’ve helped increase sales and productivity from 14,000 units per year to 46,000 units per year ending May 2017; also achieved new high set to 48,000 units and 12 million USD in sales for fiscal year 2020.

Accomplishments

● Over 99.5% positive feedback from customers. Demonstrated very strong negotiation skills as well as conversational ability.

● Created QEHMS plan, including all business processes and recycling standards, got the company R2/RIOS certified as a recycling facility and passed the recertification as well. Sourced and retained all required data and verifications that we are maintaining standards. (Sample available)

● Managed sales and promotions, created new web sites and helped company become a Microsoft Authorized Refurbisher (One of only 18 in North America). *Microsoft Global Rookie of the year for MARs in 2015*

● Developed a plan to help company grow going forward and implemented strong controls and record keeping procedures. Refined processes and documented them to ensure continued success.

● Strong management skills displayed leading to owner no longer coming into the office. Design and implementation of new processes and ideas set company up for long term success and sustainable increases in sales/performance yearly.

Sole Proprietor, TechEffect FL

Tampa, Florida — 2007 - 2010, 2012 - Current

Provided personalized on-site IT Consulting work. Built relationships with customers and provided needed technical services. Customized service based on customers need. Identified and solved computer errors and malfunctions and provided a comprehensive IT solution to small businesses that didn’t have an IT staff.

Accomplishments

● Consulting work on Hardware/Software upgrades as well as purchasing and setting up new systems/servers.

● Provided On-Site emergency services when required.

● Began with one office and grew my clientele based on my customer service and strong work ethic.

● Developed positive connections with people and gained ability to discuss computer terms in ways anyone can understand.

Smart Grid Consultant, Science Applications International Corporation (SAIC)

Lakeland, Florida — 2010 - 2012

I was hired as an intern and was involved in all aspects of a Smart Grid rollout project at Lakeland Electric. I helped with business process design and editing, design and implementation of systems testing as well as creating and administering cutting edge training techniques in the operational transition phase.

Accomplishments

● Became extremely proficient with entire Microsoft Office Suite, including Visio, Project and SharePoint.

● Designed and administered company-wide training with cutting edge technologies (Panopto) to train on systems management.

● Planned and ran business processes workshops and created business process flow diagrams and documentation based on customer feedback.

● Helped design, record and administer training on using MDM and AMI systems to both CSR and IT employees.

● Worked to help document and implement processes to manage AMI and MDM systems for Lakeland Electric’s smart grid initiative.

EDUCATION

Pasco-Hernando Community College
Associates of Arts — 2008-2010

University of South Florida

Information Technologies — 2005 - 2007

SKILLS

● Proficient in all Microsoft Office (Including Visio and Project)

● Strong public speaking skills

● Business Process Change Management

● Meter Data Management (MDM)

● Regulations Research and Documentation

● Design and Administer cutting edge training aids (Panopto, PowerPoint)

● Exceptional Team Player

● System Integration Training

● Automated Meter Infrastructure (AMI)

● Exceptional communication and negotiating skills.

● Proficiency in managing a wide array of personalities

● Abstract problem solving

● Java and SQL Database Management

REFERENCES

Available upon request.